Privacy Policy

e.bio serves as your digital launchpad, connecting your audience to your latest videos, articles, stores, social posts, and more. Our Platform, comprising our Website (located at https://ebio.gg/) and other digital properties, offer comprehensive information about us and enables individuals and businesses to register as e.bio Users collectively referred to as "e.bio Services."

Through e.bio Services, Users can create personalized, easily-customizable pages known as "User Profiles," which are accessible to the public. Our headquarters are based in Ehningen, Germany.

How does this Privacy Notice apply to you?

This Privacy Notice solely pertains to the personal information collected by e.bio as a controller from the following:

- Visitors to our Platform ("Platform Visitors").

- Individuals, representatives of individuals, or companies signing up for our e.bio Services through a paid plan ("Paid Plan Users") or free plan ("Free Plan Users"), collectively known as "e.bio Users."

- Individuals visiting and interacting with User Profiles ("Profile Visitors").

This Privacy Notice governs the processing of personal information by e.bio as a controller. When we mention e.bio acting as a "controller," we mean that e.bio determines the purpose and means of processing (i.e., we make decisions about how we handle your personal information). Due to the nature of our services, e.bio may also act as a "processor" on behalf of e.bio Users. This means that, when instructed by an e.bio User, we can facilitate processing of personal information for Profile Visitors and Subscribers on behalf of that specific e.bio User ("Processor Services"). This Privacy Notice does not address Processor Services. If you are a Profile Visitor or Subscriber and wish to learn how an e.bio User handles your personal information, kindly reach out to the respective e.bio User directly and refer to any privacy notice on the relevant User Profile.

If you provide us with information about another person (e.g., if you are a representative of an individual), you must furnish them with a copy of this Privacy Notice and inform them about how we use their personal information as outlined in this Privacy Notice.

What personal information do we collect?

We may collect the following categories of personal information, depending on your interactions with our Platform and e.bio Services:

- Information you provide voluntarily:

When signing up as an e.bio User or interacting with our services, we may ask for personal information voluntarily. For instance, as a Free Plan User, we request your email address, name, username, hashed password. Paid Plan Users may be asked to provide additional details, such as full name, billing email address, billing address, and payment method for billing facilitation. Additionally, when you submit queries or reports (e.g., Intellectual Property Reports or Counter Notices), we may collect your name, email address, and other relevant details to respond to your inquiries or reports. Profile Visitors may be requested by Users to provide their email address, mobile number, date of birth, or other personal information to access specific elements of a User Profile (e.g., locked content). The results of such access may be used for aggregated statistics and service improvement.

- Information that we collect automatically:

When you visit our Platform, use e.bio Services, interact with User Profiles certain information is automatically collected from your device. This includes your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g., country or city-level location), time zone, usage data, diagnostic data, and other technical information. We use this data for internal analytics, enhancing the quality and relevance of our Platform and e.bio Services, offering hints and tips to e.bio Users, and suggesting relevant e.bio Profiles. Some of this information may be collected through cookies and similar tracking technology.

Additionally, we may automatically scan User Profiles and links to determine if mandatory or default sensitive content warnings should be applied for Profile Visitors, as well as to assess the need for content removal or suspension of User Profiles, aligning with our Community Standards and Terms of Service. Subscribers are notified of any updates made to User Profiles.

- Information that we obtain from third-party sources:

Occasionally, we may receive personal information about you from third-party sources, including service providers assisting us in marketing campaigns or competitions, and partners supporting e.bio Services. Such data is obtained only if these third parties have your consent or are legally permitted to disclose your personal information.

- Children's data:

Our services are not intended for children under the age of 18. If you are under the Age Limit, please refrain from using e.bio Services and avoid providing us with your personal information. Parents or guardians who become aware that an individual under the Age Limit has provided us with personal information should contact us immediately. Upon notice or discovery, we will take reasonable efforts to erase or destroy any personal information collected or stored by us about that individual.

Why do we collect your personal information?

At e.bio, we collect your personal information for the following purposes, which are in line with this Privacy Notice:

- Providing and enhancing e.bio Services: We use the information we collect to deliver efficient and improved e.bio Services. This includes assessing, maintaining, and enhancing the performance and functionality of the Platform.

- Personalization and content delivery: To ensure e.bio Services are relevant to you and your device, we use your user data, location, and preferences to deliver targeted and localized content. We also notify you about any changes to the Services.

- Consumer research and participation: Your information may be used for consumer research and enabling your participation in surveys or interactive features of e.bio Services, if you choose to do so.

- Customer support and request processing: We utilize personal information to provide customer support and handle your requests, complaints, Intellectual Property Reports, or Counter Notices.

- Monitoring and technical issue resolution: Your data helps us monitor the usage of e.bio Services and identify and address technical issues as needed.

- Payment processing: For Paid Plan Users, we use personal information to process payments effectively.

- Business planning and reporting: We employ data for business planning, reporting, and forecasting.

- Business administration and compliance: Personal information assists in managing our business, fulfilling legal obligations, and handling law enforcement requests.

- Identity verification and fraud detection: We verify your identity and detect potential fraud, including fraudulent payments and misuse of e.bio Services.

- Advertising and marketing campaigns: Your content may be included in our advertising and marketing campaigns to promote e.bio.

- Algorithmic improvement: Your information helps us refine our algorithms and provide the most relevant recommendations, including User Profiles you might be interested in viewing.

Legal Basis for Processing Personal Information

Our legal basis for collecting and using personal information varies depending on the specific circumstances and the nature of the personal information involved.

Generally, we collect personal information with your consent, for the performance of a contract with you, or when the processing aligns with our legitimate interests and does not override your data protection rights or fundamental freedoms. In certain cases, we may also have a legal obligation to collect personal information or may need it to protect your vital interests or those of others.

When we ask you for personal information to comply with a legal requirement, we will be transparent about this and inform you of whether providing your personal information is mandatory or optional, along with the potential consequences if you choose not to provide it. For instance, certain personal information is necessary for entering into a contract with you as an e.bio User. Without this information, we may be unable to provide you with the full range of e.bio Services available to Users.

In cases where we rely on our legitimate interests (or those of a third party) to collect and use your personal information, these interests often revolve around improving and enhancing the e.bio Services, implementing additional functionality, ensuring appropriate security measures, or implementing content warnings and content moderation. We may have other legitimate interests as well, and when relevant, we will clearly communicate those interests to you.

If you have any questions or require further information regarding the legal basis for collecting and using your personal information, please reach out to us using the contact details provided under the "Contact Us" section below.

Who may we disclose your personal information to?

We may disclose your personal information to the following categories of recipients:

Our group companies and third-party service providers, who support the delivery, functionality, and security enhancement of our Platform and e.bio Services. These recipients process personal information in line with this Privacy Notice or any notifications provided to you during the collection of your personal information. For a list of our current group companies and service providers, please refer to the respective links.

In the future, if we introduce social media log-ins, we may provide personal data to the relevant social media provider to facilitate such log-in.

Competent law enforcement bodies, regulatory agencies, government entities, courts, or third parties when we believe disclosure is necessary, either due to applicable law or regulation, to exercise, establish, or defend our legal rights, or to protect your vital interests or those of others.

In connection with any actual or proposed purchase, merger, or acquisition of any part of our business, we may disclose personal information to an actual or potential buyer, along with its agents and advisers. However, we will ensure that the buyer only uses your personal information for the purposes disclosed in this Privacy Notice.

With your consent, we may disclose personal information to any other person.

To facilitate paid products and/or services within e.bio, we utilize third-party payment processors. Please note that we do not store or collect your payment card details. Instead, this information is directly provided to our third-party payment processors, whose use of your personal information is governed by their own privacy policies and terms and conditions. These payment processors comply with the Payment Card Industry Data Security Standards (PCI-DSS) set by the Payment Card Industry Security Standards Council, ensuring secure handling of payment information. The payment processors we work with are:

Stripe (their privacy policy can be viewed at https://stripe.com/us/privacy)

PayPal (their privacy policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full)

Disclosure of personal information to other countries:

Your personal information may be transferred to and processed in countries other than your country of residence. These countries might have data protection laws that differ from the laws in your own country and may provide different levels of protection.

Specifically, e.bio may transfer personal information to the United States and other countries where we conduct business. Additionally, certain activities may be subcontracted, leading to the sharing of personal information with third parties outside Germany (where our headquarters are located).

The specific countries in which these organizations are located will vary. However, as part of our standard business operations, we typically disclose personal information to organizations located in Germany. These transfers are essential to provide e.bio Services and carry out the activities specified in this Privacy Notice.

Rest assured, we have implemented appropriate safeguards to protect your personal information in accordance with this Privacy Notice and relevant data protection laws.

No transfer of your personal information will occur to an organization or another country unless we are confident that adequate controls are in place, including the security of your data and personal information. For more information, please refer to the "How do we secure your personal information" section below.

How do we use cookies and similar tracking technology?

We only use cookies for saving your session when logging in. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.

How long do we retain your personal information?

At e.bio, we will retain your personal information for the duration required to fulfill the purposes outlined in this Privacy Notice, and as mandated by applicable legal and regulatory requirements concerning permitted or necessary retention periods, as well as limitation periods relevant to legal action. Rest assured that we are committed to ensuring compliance with privacy laws and safeguarding your personal data. If you have any concerns or queries about our data retention practices, please don't hesitate to contact us.

How do we secure your personal information?

We prioritize the security of your personal information. We have implemented rigorous security measures to safeguard against accidental loss, unauthorized access, alteration, or disclosure.

Access to your personal information is limited to employees, contractors, and select third parties with a legitimate business need, who are bound by strict confidentiality obligations. They will process your information only as per our instructions.

While we employ commercially acceptable means to protect your data, absolute security cannot be guaranteed. In the event of a suspected breach, we have established procedures to promptly address the situation. We will notify you and relevant regulatory authorities if required by law. Your trust and privacy are of utmost importance to us.

What are your rights in relation to personal information?

We respect your data protection rights and are committed to ensuring the security and privacy of your personal information. As a user, you have the following rights:

- Access, Correction, and Updates: You can access, correct, or update your personal information at any time.

- Deletion: If you are resident in the UK or the European Economic Area, you have the right to request the deletion of your personal information.

- Object, Restrict, and Portability: You can object to the processing of your personal information, request restrictions on its processing, or request portability of your personal information.

- Withdraw Consent: If we process your personal information based on your consent, you can withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of previous processing.

- Right to Complain: You have the right to lodge a complaint with a data protection authority about our collection and use of your personal information. Please contact your local data protection authority for more information.

For all the above-mentioned points, you can initiate the process by sending an email to [email protected] with the following details: your name, country of residence, (your e.bio username, if applicable), and the specific request you wish to make. Our team will promptly respond to your email and assist you with your data protection rights in accordance with applicable data protection laws. Your privacy is our priority, and we are dedicated to ensuring a smooth and secure experience for all our users. Feel free to reach out to us with any data-related inquiries or requests you may have.

Complaints

We value your privacy and take any concerns seriously. If you have a complaint about how we handle your personal information or our privacy practices, please use the contact details provided under the "Contact Us" section below to file your complaint. Upon receipt, we will acknowledge your complaint and, if necessary, initiate an investigation.

To better understand your concerns, we may reach out to request additional details about your complaint. Once an investigation is underway, we will promptly inform you of the outcome. In the rare event that we are unable to resolve your complaint to your satisfaction, you have the option to contact the local privacy and data protection authorities in your jurisdiction. Your privacy matters to us, and we are committed to addressing any concerns you may have.

Changes to This Privacy Notice

We may update our Privacy Notice periodically to adapt to changing legal, technical, or business developments. Rest assured that we will inform you appropriately of any significant changes made. If required by applicable data protection laws, we will obtain your consent for material Privacy Notice updates.

To stay informed, check the "last updated" date at the top of this Privacy Notice.

Contact Us

For any inquiries regarding this Privacy Notice or our privacy practices, or to request information about your personal data, including corrections, please reach out to us:

By email: [email protected]

By mail: e.bio, Postfach 1130, 71135 Ehningen, Germany

For data-related requests, including processing, storage, or usage of your data, or anything related to privacy laws, please use send us an email at [email protected].

Your privacy matters to us, and we are committed to addressing your questions and concerns promptly and professionally.